System Introduction

The fire command and dispatch system is directly related to the country's economic construction, the work and life of the people, and the efficiency of government and other departments in serving society. Establishing an advanced, practical, and efficient fire command and dispatch system is not only an important part of the public security management and command center, but also an essential component of the construction of fire departments, transportation departments, and other units.

The fire command and dispatch system is the most crucial component of information collection, responsible for receiving, recording, and handling all types of alarm information. Simultaneously, the command and dispatch system serves as the primary source of various case and incident information, as well as the starting point for case and incident handling.

The construction of an advanced fire emergency command system aims to achieve the following: grasp the situation of disasters and accidents on the day at the scene, as well as emergency rescue needs and on-site dynamics, implement overall command, control, and disposal, and coordinate limited fire fighting forces with other on-site disaster relief forces or coordinate and deploy surrounding fire resources and forces for reinforcement, in order to prevent the expansion of disasters and accidents due to human factors, which could lead to huge economic losses and adverse social impacts.

In accordance with the latest national standard "Code for Design of Fire Communication and Command System" GB50313-2013, and taking into account the actual needs of various fire command centers, advanced technologies integrating modern computer, communication, control, and information comprehensive decision-making are employed. This integrates wired and wireless communication, computer networks, computer-aided decision-making, geographic information systems (GIS), image processing and display, automatic control technology, and database management.

System Solution

●    The fire command and dispatch system platform is designed to address the current drawbacks of multiple communication platforms, decentralized deployment, inability to exchange information, and "information isolation," while also considering the development needs for the next five years. The platform integrates various functional modules such as dispatch telephones, video surveillance, video conferencing, personnel positioning, wireless communication, emergency plans, and emergency command. These functional modules can be deployed in stages, and all modules are incorporated into the entire fire command and dispatch system to achieve digitalization and integration of operations and emergency communication.

●    The application revolves around "integrated application, transparent management, collaborative business, and flexible process". It ensures that the final platform and system possess high levels of security, progressiveness, economic practicality, scalability, and openness. Mature technologies and tool platforms are adopted, while maintaining a certain degree of backward compatibility to protect the long-term investment in existing software and hardware resources of the user unit.

●    Seamlessly link multiple communication means such as voice, SMS, fax, wireless trunking, video, and network, and adopt standardized and normalized fully open interfaces to achieve the integration of internal, external, new, old, equipment, and system communication interfaces.

System Advantages

Design Principles

The overall design principle revolves around "integrated application, transparent management, collaborative business, and flexible processes". It ensures that the final platform and system possess high levels of security, progressiveness, economic practicality, scalability, and openness. Mature technologies and tool platforms are employed, while also maintaining a certain degree of backward compatibility to protect the long-term investment in existing software and hardware resources of the user units.

System Features

●   Communication technology integration

Interconnect and integrate satellite communication, Internet plus, GSM, 4G/5G, PSTN, WIFI, and other wireless networks and groups.

●   Integration of communication operators

Intelligent routing selection will be implemented for the line resources of various communication operators, such as China Mobile, China Telecom, and China Unicom, to enhance efficiency and reduce communication costs.

●   Integration of communication means

Seamlessly link multiple communication means such as voice, SMS, fax, wireless trunking, video, and network.

●   System interface integration

Adopt normalized and standardized fully open interfaces to achieve integration of internal, external, new, old, equipment, and system communication interfaces.

●   Operation terminal integration

Unified object operations can be performed on fixed-line phones, office computers, mobile terminals, and IPAD terminals.

Functional Framework

Feature Introduction

1. Dispatch Communication

●   The fire command and dispatch system is powerful and can be completed with one click; the dispatch interface is user-friendly and easy to operate. Through the dispatch software, flexible and convenient dispatch function operations can be achieved, such as transfer, forced insertion, forced dismantling, conference calls, emergency calls, one-click alarm, one-click callback, and other functional operations. This system can support multiple dispatch modes such as voice, intercom, video, pictures, and text, meeting the needs of users in different application scenarios.

●   The telephone system adopts the "IP&TDM+IOT" design concept, which supports VoIP broadband protocols and narrowband signaling, making it suitable for any NGN/VoIP voice networking. Furthermore, it also supports industry-level optical network data exchange functions and is compatible with various interfaces such as FE/GE, E1, and serial ports. It not only meets the voice communication requirements of IP&TDM, but also supports interfaces such as MSAP/MSTP/PTN, meeting the unique needs of customers in industry applications.

●   The dispatch system boasts powerful functions and can be easily accomplished with a single click; the dispatch interface is user-friendly and straightforward to operate. Through the dispatch software, flexible and convenient dispatch operations can be achieved, such as transfer, forced insertion, forced dismantling, conference calls, emergency calls, one-click alarm, one-click callback, and other functional operations. This system supports multiple dispatch modes, including voice, intercom, video, images, and text, meeting the needs of users in different application scenarios.

2. Video Surveillance

●   The integrated dispatch and communication system can be used in conjunction with video surveillance systems from mainstream manufacturers of various standards, allowing the video surveillance systems to be integrated into the integrated dispatch and communication system for unified management and dispatch.

●   Support monitoring grouping and custom editing. Each camera can view the location information and flexible grouping under the configuration. You can quickly query the surveillance cameras you need to view based on grouping and location name through fuzzy search.

●   It can push real-time monitoring images and GPS positioning video surveillance to track the real-time movement of objects.

●   Alarm terminals can be linked with video surveillance systems for on-screen display. Voice devices can be linked with video systems when they are picked up or hung up. When calling emergency broadcast terminals or emergency hotlines, video linkage can be displayed on the screen.

●   Through the monitoring interface, one-click playback and snapshot of relevant monitoring records can be achieved. Monitoring records can be shared to other sub-control centers with one click from the dispatch and command center.

●   Personalized Monitoring Editing: Supports different combinations of monitoring screens, including 1-party, 4-party, 9-grid, 16-grid, and 24-grid configurations. It allows for personalized editing according to specific needs, such as combinations like 1 large + 5 small, 1 large + 7 small, 1 large + 12 small, and more.

3. Emergency Plan

●   Through information-based plan management, users can prepare plans online, achieve electronic plans, and preview them online. At the same time, it supports the structuring and instructionalization of plans, focusing on the entire process of accident response and emergency command. The textual plans are structured into executable instructions for on-site command. Combined with electronic map applications, plan instructions are integrated with icons, and emergency command deployments are carried out on the map to form an emergency command map for real-time simulation decision-making in command and dispatch.

●   Through the entry and structuring of emergency plans, enterprise users can be provided with support for entering basic information such as plan version information, effective date, and issuer. The plan can be associated with accident information, emergency personnel, materials, equipment, surrounding hazardous chemicals, and other relevant information. Electronic files of the plan can be uploaded and previewed online.

●   Through the emergency plan linkage and emergency plan instruction issuance page, the system can analyze the accident type and accident map based on the alarm at the accident scene. According to the accident location and area, it can link and issue corresponding emergency plans and emergency plan instructions. Each instruction can be configured with vivid icons and pictures, and marked with a location on the map, forming an emergency command deployment map. At the same time, commanders can select personnel positions, specify the execution time and duration of instructions, and issue the instructions to the command terminal. On-site commanders can carry out emergency rescue according to the instruction information.

4. Emergency Command Linkage

●   Establish eight major databases, including a plan library, knowledge base, case library, expert database, hazard source database, key protection target database, emergency rescue force database, and emergency resource database. Unify and import paper documents into electronic format, quickly locate the required knowledge base through keyword fuzzy query, support one-click sharing and one-click printing, and enhance the support and response efficiency of technical experience and knowledge in emergency situations.

●   Deploy dispatch platforms at all levels, and establish flexible permission allocation and control mechanisms that enable custom dialing and dispatch permission control between the fire emergency center, emergency terminals, internal lines, and external lines.

●   Enhance scheduling and communication methods by integrating communication systems such as DMR intercom, broadband intercom, and broadcast intercom. The scheduling center can achieve voice, audio and video, text, data, and information notifications. It supports value-added functions such as voice and video grouping, full scheduling, and real-time personnel tracking.

●   Create a "three-dimensional" perceptible platform, which integrates with video surveillance, DCS monitoring system, fire protection system, and existing data platforms to centralize previously "isolated" and scattered data. By presenting multi-dimensional and three-dimensional emergency perception combined with map information, it provides comprehensive data support for dispatching.

5. Emergency Broadcast

●  The broadcast can support three playback mechanisms. First, scheduled loop playback: It allows for round-robin playback by setting the date, time, and customizing the audio to be played. Second, temporary broadcast: It enables the dispatch center to select the terminals for which they wish to broadcast and click on the broadcast button to send a temporary notification. Third, TTS broadcast: It allows text to be entered into the dispatch system and scheduled for broadcast by setting the broadcast time and the terminals to be broadcast to.

●  Each broadcast will generate a broadcast record, which includes the date and time of the broadcast, the initiating broadcast terminal, the terminal that executed the broadcast, the number of terminals successfully broadcast, the terminals that failed to broadcast, and the content of the broadcast.

●  Through the settings of the control software, automatic broadcasting in arbitrary zones allows for free area division and arbitrary combination of any terminal or multiple terminals. At the same time, different content can be automatically played in each area without interference.

●  The emergency alarm system usually plays music. When there is an emergency broadcast request, the system immediately switches to the emergency broadcast state and conducts emergency broadcasts to the required areas. At the same time, the system has an alarm linkage function. When there is an alarm, it will automatically notify the local police situation to each control network point, and simultaneously, it will automatically alarm the affiliated area and affected area according to the scope of the police situation and the degree of harm, improving the efficiency of crowd evacuation and reducing the degree of loss.

7. Conference Call

The method of using telephones to convene other departments for meetings supports various convening methods, including temporary and preset ones. The dispatch console can pre-edit meeting groups, name them, import meeting members, and initiate meeting convening through a one-click meeting convening function. The telephone chairman can control whether members within the group have the right to speak and remind members in voice whether they have the speaking right.

8. Cluster Intercom

●   Dual-mode wideband and narrowband: Intercoms can be connected to the integrated dispatch communication system through wideband intercom (WIFI, 4G) and narrowband intercom (frequency band).

●   Permission control: The command center can group, control, and monitor different sets of handheld intercoms, while simultaneously sending instant messaging content including text, audio, video, images, emojis, files, and more.

●   Intercom Access: In broadband intercom mode, the intercom access of intercom personnel can be set. Those with higher access can preempt calls from those with lower access.

●   Emergency support: In situations where WIFI or 4G signals are unavailable, the handheld intercom can switch to a frequency band intercom, ensuring that voice communication can still be maintained in emergencies. 

●   The dispatch and command center platform can directly communicate with the handheld terminal through GIS map selection or by selecting a group. The dispatch and command center platform can also check the online status information of the handheld terminal.

●   The dispatch and command center platform can directly communicate with the handheld terminal through GIS map selection or group selection.

9. SMS Module

This integrated scheduling system achieves interoperability with mobile phone text messages, enabling seamless and efficient connection between text messages and the scheduling system and software. It converts dynamic information generated by the application unit's system at any time into mobile phone text messages, or sends targeted text messages to terminals, establishing a fast bidirectional (or unidirectional) text message channel for various systems (or software), so that mobile phone users can communicate with the system bidirectionally via text messages.

10. Recording Module

●   Supports different recording modes including voltage control, voice control, code control, and continuous recording.

●   It allows real-time monitoring of calls and viewing of line status.

●   The recording results can be queried based on various conditions, such as call time, channel, call duration, missed calls, and other conditions.

●   Automatically record the time, incoming and outgoing calls, and call duration of each call, with recordings available for online playback, download, and backup.

●   Support the configuration of different recording methods and parameters for each channel.

●   The recording time can be planned, and recording can be scheduled according to specific time slots.

●   Support the setting of a no-recording list, allowing for selective recording based on the number.

●   When the storage space reaches the preset limit, an alarm can be generated, and old recording files will be automatically deleted for circular recording.

●   Support local and remote backup of audio files, and the audio files can be uploaded to the storage server via FTP across networks.

●   The recording system supports operation log recording, allowing important operations to be queried and traced back.

●   Multi-level permission management allows different accounts to have varying permissions, and users with corresponding permissions can access and listen to the audio recordings within their scope of authority.