Comprehensive usage plan for single equipment across multiple industries at Beijing Asia-Pacific Building
1. Application introduction
The voice exchange equipment of Beijing Asia-Pacific Building has been officially put into use. The capacity of the voice exchange equipment in Beijing Asia-Pacific Building is approximately 4,096 lines, covering the needs of hotels, banks, offices, property management companies, and other entities. Over a thousand numbers have been activated, and more merchants will be added in the future.
2. Application Background
The application plan for the voice switch equipment of the Asia-Pacific Building in Beijing was finalized after the user conducted multiple comparisons and investigations, ultimately selecting the voice switch from Shanghai Shenxun Science and Technology Co., Ltd
Shanghai Shenxun Science and Technology Co., Ltd. has achieved a high level in the fields of program-controlled switching, wireless communication, data communication, transmission communication, IP communication and communication networking, communication value-added services, and enterprise information management software, and possesses unique technological advantages. Among them, the user-level program-controlled switching technology, which has undergone 20 years of research and development, production, and market application experience, occupies an important position in China.
3. Comparative advantages compared with the replaced imported equipment
Ø Terminal maintenance and remote maintenance functions
Interrogation equipment: The operator console client supports visual data management, and users can log in and maintain data independently after undergoing training.
Imported equipment: Users are not responsible for maintenance, and all data maintenance and management require contacting maintenance personnel for on-site maintenance.
Ø Number Management
Inquiry device: One-click input for quick query and modification of extension numbers, groups, levels, etc.
Imported equipment: Users need to export electronic document tables for record-keeping and querying.
Ø Turning off and turning on the phone
Interrogation equipment: With the help of the call center software, one can quickly query and set the location of a number, as well as quickly shut down and activate the phone.
Imported equipment: The process involves searching for the number distribution frame location through cumbersome original number tables, and then plugging in and unplugging the distribution frame to achieve shutdown and startup. Frequent plugging and unplugging leads to port issues and damage to the security arrangement.
Ø Call detail record forwarding mode
Interrogation equipment: The method of forwarding call detail records to the hotel management system and other billing systems supports both serial port forwarding and network forwarding, and supports simultaneous forwarding to multiple hotel management and billing systems.
Imported equipment: The method of forwarding call detail records to the hotel management system and other billing systems only supports serial port forwarding. Forwarding to multiple systems requires maintaining computer configurations with additional serial ports.
Ø Permission management function
Interrogation equipment: Multiple computers with different purposes are configured with varying operational permissions to limit erroneous operations and prevent human-induced malfunctions.
Imported equipment: No such function.
Ø Equipment capacity
Interrogation equipment: The unit price capacity can reach 4096 channels, with easy expansion. It occupies less space and produces no noise.
Imported equipment: small capacity, large space occupation, three cabinets, and high noise level.
4. Some functions urgently needed by users
Users have highly praised Shenxun's intelligent central unit for its advanced technology and ease of use.
Ø Simultaneous ringing: Multiple incoming calls ring simultaneously.
Ø Sequential ringing: Each incoming call rings the first extension, and if the first extension is busy, the second extension rings, and so on.
Ø Cyclic ringtone: Ringtone cycles every time a call comes in.
Ø Linear sequential ringing: Each incoming call will ring the first extension first. After N seconds, if the first extension is not answered, the call will automatically transfer to the next extension for ringing.
Ø Cyclic continuous ringtone selection: Each incoming call rings cyclically. After N seconds, if the current ringing extension is not answered, it automatically transfers to the next extension for ringing.
Ø Circular multi-unit ringing: Set all M units within the extension to ring simultaneously, with each incoming call ringing a different M unit in a circular manner.
Ø Circular continuous ringing for multiple extensions: Set all M extensions within the system to ring simultaneously. Each incoming call will ring a different M extension in a circular manner. After N seconds, if the currently ringing extension is not answered, the system will automatically proceed to the next set of extensions for ringing.
5. On-site Photos
