Haikou Meilan International Airport Hotel Communication System
1. Project Overview
The "Voice Telecommunication System" of the Haikou Meilan International Airport Hotel is centered around an IP telephone exchange with a capacity of 2048 lines. It integrates communication methods such as voice, video, and data, enabling multi-regional and multi-dimensional communication. It is also connected to the hotel management system and interoperates with mainstream hotel management systems, providing the hotel with a complete converged communication solution. This allows guests to not only enjoy an elegant and comfortable environment and warm and welcoming service, but also to experience efficient, secure, and intelligent communication technology! The successful operation of the communication system at Haikou Meilan International Airport Hotel also reflects Shenxun's outstanding performance in the hotel industry. We will continue to provide perfect solutions for hotel communication with our efficient, professional, and excellent capabilities.
Haikou Meilan International Airport Hotel, which is affiliated with Hainan Holdings and Hainan Airport Group, officially commenced operations in February 2018. Nestled within the Haikou Aviation Tourism City, the hotel boasts a prime location. It offers clean and tidy rooms, casual spaces, a fully equipped sports center, and a wide range of delicious cuisines. With comprehensive facilities, complete functions, and a large scale, it currently holds the record for the largest number of guest rooms among airport hotels in China.
2. Product Features
Ø Brand comparison
The hotel has previously used other domestic and imported voice devices, but after using them, it was found that the Shenxun brand has outstanding advantages: more advanced technology, richer functions, more comprehensive communication methods, easier operation, and more comprehensive services.
Ø Wake-up function
Each port features three sets of intelligent wake-up modes, with no limit on the number of simultaneous wake-ups. It supports cyclic wake-up, scheduled wake-up, and batch wake-up, and supports multiple language voice modes.
Ø SMS function
During a conversation with a guest, the operator can send a designated text message through the system. The content of the message includes the hotel name, phone number, and address, accompanied by a hotel link. After receiving the text message, the guest can click on the link to display the hotel's map location. If using Gaode Map or Baidu Map, navigation can be directly provided. Additionally, the language can be selected, and the message will be automatically translated into the corresponding language based on the guest's country of origin.
Ø Suite function
It features VIP (presidential) suite functionality, with up to 752 rooms available. Each individual room supports up to 8 bundled telephones, offering various ringtone modes such as simultaneous ringing, priority ringing, and cyclic ringing. Both incoming and outgoing calls display the same room number.
Ø Call screening
Multiple calls (including internal and external lines) are made to the switchboard, entering a queue where the user can choose to connect.
Ø AI IVR navigation function
Implement AI-based custom voice guidance response process, support skill group-based reception according to user questions, and improve service efficiency.
